This retailer is known world-wide. Based in the United States, it is one of the largest retailers that has ever existed and has pioneered many concepts that make it the envy of its competitors.
The supply chain was managed using EDI. The EDI technology was procured at great expense. Supporting the third-party solution was costly as well.
IBM provided the retailer with new technology to replace the third-party EDI solution. The retailer enhanced it, branded it and required that suppliers purchase the application. The suppliers were happy to do so because they experienced a 30% reduction in transaction costs.
The retailer's cost center was turned into a revenue center, saving millions. The supply chain worked more effectively and a lower cost.